03
TELEPHONY
Call routing service for customer support platform
Customer SupportSMB3 months
5K
Daily Calls
280ms
Avg Routing Time
97%
Connection Success
Overview
Built call routing backend using Twilio APIs to intelligently distribute incoming calls based on agent availability and skill matching. Implemented webhook handlers and real-time status tracking.
Tech Stack
Node.jsTwilioRedisPostgreSQLExpress